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by kcplate
488 days ago
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> There are engineers convinced that they are smarter than everyone else but that isn't what is happening in this vignette at all. It’s the underlying cause though. According to what was written, Jerry made an assumption without any real investigation, didn't clarify the problem by engaging in communication to Sonya, argued his “superior” knowledge because of his assumption of her mistake, then apparently was dismissive again after Sonya apparently developed enough detail to escalate the problem to the leader who had to investigate and fix the issue himself. Remove the Jerry’s arrogance all the way to the point of that rhetorical stick is there even a blog post here? Perhaps frustrated leadership is the effect, but Jerry’s poor attitude, handling, and arrogance is damn sure the cause. |
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There is scant evidence that it is the underlying cause. The manager didn't do his due diligence in figuring out what the cause was; I repeat myself but it looks suspiciously like he's disregarded whatever Jerry actually said, substituted a strawman and dealt with that strawman harshly.
At no point did Jerry assert superior knowledge. He should probably have talked to Sonia... but that isn't something that the manager seems to have picked up on. That is something that manager should have done, in fact, which is prompt the developer and Sonia to talk to each other. That seems like a much more reasonable underlying cause of problems than arrogance; a relatively minor mistake in failing to check what the ticket raiser wanted on a call when the ticket didn't seem plausible. If the manager had suggested that at any point he'd get a free mark for having done some good managing.
> Remove the Jerry’s arrogance all the way to the point of that rhetorical stick is there even a blog post here?
My guess is that is why it ended up being flagged; there isn't really a blog post here that is good to read. The post is basically Jerry mishandles a ticket in a minor way and his manager responds by melting down, mishandling the situation and making Jerry eat the heat for that in a style that looks mildly abusive. But the manager doesn't know what respectful communication actually looks like so he posted it expecting a warm response. Sure, Jerry made mistakes here but it isn't the elephant in the room.
If the manager had good communication skills he could have resolved this by articulating to Jerry some basic & polite actionable feedback instead of the display we actually got in the blog. There wasn't enough legwork done to justify a hard conversation.