[steelframe]

Printing a boarding pass at home works for the flight out. But what about the returning flight?

Just last week I flew back home from SFO. I needed to change the flight at the last minute. The app failed to update with the new flight. The airline had removed all the boarding pass kiosks from that airport and only seemed to have luggage drop service. I asked an airport employee how I could get a boarding pass printed, and he pointed to a poorly-marked lane with a sign about "special accommodations" or something, like I was blind. I waited in that line for about 20 minutes along with people who were trying to check their bags. Eventually I got to someone who seemed really put out that I hadn't checked in yet and that they'd need to push a few more buttons on their computer to do that for me.

[ndriscoll]

Weird, I've flew out of SFO two weeks ago on United, and their online check-in never works for me so I just do it at the airport and get a paper boarding pass. I didn't run into any issues. Line was short (mid morning on a Thursday). They have a bunch of self-service kiosks to check-in and print passes.

It's never crossed my mind that an airline app exists and I would never consider installing one. If they don't want to provide self-service kiosks or a working website, I guess they'll have to have more demand for agents. Same with banks: there's no check deposits through their website, so I go in person when I need to do that. Installing an app is just not even on my radar to consider.

I'd also never rely on a gate number from my phone anyway knowing that it could be out of date. I'd have to verify with a departure board or sign at the gate anyway, so I'm just going to start there.

[asdff]

What airline was this so I stay far away