[Hasu]

The author 1) created the ticket and its estimation 2) assigned it to Jerry without further comment 3) had another ticket created and assigned to Jerry without talking to Jerry about it 4) got mad when Jerry closed what looked like a duplicate ticket 5) told Jerry that he has no agency in his work and he must do only what the product team says 6) took the ticket himself 7) yelled at Jerry about not sticking to an estimate Jerry had nothing to do with 8) finally extracted an agreement with Jerry that Jerry will do no work without explicit authorization from the author

This is just a chain of management failures. I hope Jerry got a new job with a better boss.

This isn't to say Jerry didn't screw up. He did. But this method of dealing with it is about the manager's authority over the employee, not the business outcome. When I was a team lead, I had an issue with my direct reports not having empathy for the internal stakeholders we were building for. I fixed that with meetings directly between my team and the stakeholders where we all came to an understanding of each others' needs and constraints. But that requires effort and awkward conversations and being a human being. It's a lot easier to just yell at Jerry.

[xg15]

9) wrote a blog post about it on the internet with a detailed transcript of all the conversations, so that the entire world knows how much of an idiot Jerry and how much of a saint the author was.

But no, author never gives in to anger...