[SL61]

I run a free website with a monthly active user count in the 100k range. When something breaks - even if it's a really niche feature or a compatibility issue with an outdated browser - I get an army of furious users contacting me however they can. I can't imagine what would happen to me if the site completely broke or went down for more than a few hours.

[hondo77]

Charge for support emails. $1 (or whatever) to fill out a form and have a support email delivered to you. All other support emails (presumably to old addresses) will be ignored.