True, but then they shouldn't claim "High availability" as an empty promise without even a non-binding expected number, like 99.9%.
Also, it's not good that they do not have any status tracker that shows summary stats on uptime over the past, say, year so one can get a quick idea of how reliable the service was historically.
The status monitor only has entries for incidences from the past 7 days. It could have been down for 10 days a month ago, you wouldn't know this unless someone wrote about it.
_You_ know the service is new, but this isn't mentioned on the landing page either. They don't say something like "only 4 months old, public beta" - in that case I wouldn't feel negatively surprised.
I just had a look at their page. Their S3 is different from Amazon. In AWS, it is global - they synchronize the objects between locations which menas it's eventually consistent but it has amazing SLA. Whereas Hetzner clearly states: "Currently, Object Storage is available in the following locations: Falkenstein, DE (FSN1), Helsinki, FI (HEL1), and Nuremberg, DE (NBG1)." So if I wanted HA, I'd use two locations or more.
As someone who has been managing his own servers (and also hosting services for his clients) for many years, I can understand the issues, problems and difficulties that can arise, so I have learned to be much more patient and understanding.
I learned (the hard way) to have a plan b for everything.
I'll study an emergency solution in case of a prolonged downtime.
Also, it's not good that they do not have any status tracker that shows summary stats on uptime over the past, say, year so one can get a quick idea of how reliable the service was historically.
The status monitor only has entries for incidences from the past 7 days. It could have been down for 10 days a month ago, you wouldn't know this unless someone wrote about it.
_You_ know the service is new, but this isn't mentioned on the landing page either. They don't say something like "only 4 months old, public beta" - in that case I wouldn't feel negatively surprised.