I have a smartphone. However I choose to use a mobile OS that is neither Android nor iOS, why should I get penalized that banks don't invest in applications for my OS too?
It’s business. Should a steakhouse be required to have vegan offerings? If that’s not what their customers want, then why would they invest hundreds of thousands on building and maintaining an app that maybe five people would use?
They do not have to build an app. They could build a mobile website that is accessible from almost any computing platform.
For something so core and critical to society (banking), I don’t think it’s reasonable to leave it up to the private sector and say “well, if some people get left behind—ho hum, thems the breaks”
If we’re talking about a florist, then sure. The market wants what it wants and if you’re not in the majority it kinda sucks. Not great, but probably not a place for government intervention. Banking, though? There should be accessibility guidelines and standards, absolutely.
When businesses provide essential services (like banking) I feel like they should be held to the same standards as government services. Not that some governments don't treat users without Android or iOS as third class citizens.
So, to clarify, there are banks that have their full business value accessible only through mobile, and as a person needing banking but doesn't have access to mobile, I can make an informed decision and not be their customer. But when I create a bank account in a physical office, and then the office gets closed in favour of an alegedly much more accessible mobile application, I feel like there should be some measure protecting me from that. Do you find that unreasonable?