[ekianjo]

the solution is to let the market do its work and move to another bank?

[bloak]

I rather get the impression that the market doesn't always work like economists would like it to work. But do we really need competing banks just for the basic stuff like processing payments? It seems plausible that it's a good idea to have multiple competing banks for the more complex services but perhaps the basic processing of payments could be handled by the government, which already has the monopoly of providing the currency in the first place. Just a thought. Free markets are a tool, not a religion, right?

Some people might insist that a government monopoly would be worse but here in the UK I've noticed that government web sites are usually less crap than web sites created by the private sector.

[Neonlicht]

Or maybe the people who hate smartphones and technology are tiny inconsequential minority that doesn't outweigh the billions in savings?

We can't afford to have people doing bullshit jobs at bank branches anymore- unemployment is too low.

[teeray]

Voting with your feet only works if there’s somewhere else for you to walk to.

[em-bee]

in many places there is no bank that offers an alternative

[ekianjo]

Not sure what you mean. There are numerous online banks that can operate country wide, and surely there is at least one of them that offer web banking without requiring an app?

[derac]

I don't get why your parent was downvoted. If you live in the middle of nowhere without a cell phone, life is going to be tougher.

[tmnvix]

> If you live in the middle of nowhere without a cell phone, life is going to be tougher.

I think the issue is that it is becoming tougher than it was prior to the existence of smartphones for those without them.