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by qatalo 5066 days ago
Too little, too late? While Microsoft fantasizing about an ecosystem to thrive on; there are plenty others that have an established footing and beyond.

I have already put down my WP7 phone, not pleased that I cant upgrade to WP8. I am sure the MILLIONS of lumia owners will never pick up one again either.

5 comments

Microsoft has demonstrated again and again that they can enter a market late yet gain massive traction. They do this by being dogged and throwing money behind a project until it works.

See for example I.E, XBox, and Outlook. All markets that they had no control of, all weak early products followed by a big push and then solid market penetration.

That's not to say that it will happen this time with phones and tablets, but MS has a lot of money, a lot smart skilled developers and tenacity. It would be foolish to rule them out just yet.

This was possible in Microsoft's glory days before Google, Apple, Amazon became formidable forces - they've never seen smart and talented competitors like this where they're effectively rendered helpless - a distant competitor in each of these companys primary markets.

Not only can't they compete, but they can't even maintain their own lead in these markets - as they've lost their dominant lead with Windows Mobile (which still has 2x market share than WP7) and Internet Explorer has recently conceded the most popular browser spot to Chrome. This is even after making these markets primary objectives where they shell out $1B a year to Nokia to be an exclusive WP7 Carrier.

They've achieved their dominance in the PC world thanks partly to their open 3rd party hardware ecosystem. The problem is this model doesn't seem to translate well in the vertically integrated Smart Phone + Tablet market, and if they price Surface too aggressively it will effectively kill all incentives for their hardware partners to compete (and make any profit).

It also doesn't help that Microsoft isn't a consumer brand, (e.g. its logo is dwarfed behind the XBOX moniker). All Microsoft's strength is in the enterprise space where the 2 cash cows that have ever really made them any money is Windows(+Server tools) & Office, effectively every other market they've entered have had marginal profits or have been massive loss leaders.

They're stuck between the worlds most valuable company and a one of the worlds most loved brands giving away the mobile + tablet OS for free. I give them a small chance to be able to leverage Windows 8 to become the 2nd largest tablet provider (after iOS), but I'd say the best they can do with Windows Phone is #3.

I wouldn't rule them out until they've still got their cash cows to fund their massive efforts - but take those away and they're another footnote in history.

"This was possible in Microsoft's glory days..."

This is still eminently possible. As an aside, by implication you're suggesting that market leaders displaced in the past (Netscape/Sony/BlackBerry/etc) were neither smart nor talented.

"...model doesn't seem to translate well in the vertically integrated Smart Phone + Tablet market..."

If you dig into any documentation from Microsoft that speaks about their vision you'll find that their model is based on a lot more than "Smart Phone + Tablet". It includes phone, tablet, laptop, PC, console, TV, desktop, server, and cloud. Think about that for a minute.

>> This is still eminently possible.

Everything is still possible, like RIM making a comeback (who still has 6x market share than that of WP7) - it's just not likely.

>> As an aside, by implication you're suggesting that market leaders displaced in the past (Netscape/Sony/BlackBerry/etc) were neither smart nor talented.

Nope, I'm suggesting Microsoft has never had competitors as smart, talented or as resourceful as who they're facing right now (not that they're previous competitors weren't smart - they're just now in a completely different league). Somewhere in the last decade they went from being the most feared tech company to one that is no longer even viewed as a competitive threat:

http://www.geekwire.com/2011/googles-schmidt-microsoft-not-d...

>> In past eras of technology, one company has ruled. Microsoft and IBM, for example. But now, Schmidt sees a “gang of four” companies providing the major consumer technology platforms

>> — Google, Apple, Facebook and Amazon.

It also doesn't help that they've seen many high-profile employee defects - many of whom are now working for Google. They haven't been the place to be (if you're an elite hacker) for quite some time.

If you look at the past focuses of all the different companies you'll find a pattern of Microsoft doing all the chasing - where they try to get their finger in every new market pie and mostly failing (besides XBOX). They tried to take on Google's Cash Cow with Bing, Apple's iPod with Zune/Kin, Amazon AWS with Azure - now they've had a complete rewrite of their Smart Phone OS to try compete with iOS/Android and still can only muster 1.3% Market Share (even after shelling $1B to Nokia) http://www.geekwire.com/2012/chart-microsoft-nokia/

The only hurt they've been doing lately is to their only real partner, Nokia - after they Osbourned all of Nokia's WP7 products when announced earlier this year that NONE of the phones Nokia is selling will be able to run WP8 - with no release date when they have a device that will?! The only possible excuse for this madness is to see Nokia's sales and market value crashing so they can pick them up for a cheap buy later.

The re-imaging of Windows 8 are warning signs of desperate times for Microsoft, as they're trying to leverage their Desktop OS Monopoly to compete with the iPad - but at the cost of disrupting one of their primary Cash Cows and actually providing a worse UX for Desktop users. Win 8 does look pretty but it's frustrating to use! I'll still buy a Win8 promo licence but I'm waiting for the first ServicePack UX with improvements before I'll even consider the switch.

>> If you dig into any documentation from Microsoft that speaks about their vision you'll find that their model is based on a lot more than "Smart Phone + Tablet". It includes phone, tablet, laptop, PC, console, TV, desktop, server, and cloud. Think about that for a minute.

They can pack as many complex and numerous features in as many devices as they want, but if it doesn't appeal to end consumers it will be as good as their current efforts to date. The Post-PC world is a consumer market, a place where Microsoft's brand has no mind-share.

You can roughly measure this by looking at the popularity of some of the brands:

https://twitter.com/google - 5.1M

https://twitter.com/facebook - 4.3M

Apple's too cool to have a twitter or facebook account, but they do manage some popular brands on twitter:

https://twitter.com/iTunesMusic - 2.9M

https://twitter.com/iTunesTrailers - 2M

Meanwhile in enterprise land...

http://twitter.com/microsoft - 267K

To conclude: smart money is not on Microsoft winning the hears and minds of consumers in this Post-PC world.

I think this is a very important point. A lot of Microsoft's previous competitors handed MS the sword. They're facing much more formidable competition this time around and they don't even have the biggest warchest this time.
And yet people blame Google for using their "search profits" to go into other businesses. But Microsoft has been doing this for a lot longer and a lot more aggressively than Google.
>> I am sure the MILLIONS of lumia owners will never pick up one again either.

People aren't very good at holding grudges when a shiny new carrot is dangled in front of their face. (Assuming the carrot is shiny -- only time will tell but signs are pointing to yes, it probably is sufficiently shiny.)

Not to nitpick or defend MS, but it sounds like they don't want to call it 8 unless it has all of the hardware features specified by 8 (like NFC). From what I understand it will get all of the new software benefits/features of Windows 8, just not in name.
Some of the features of Windows Phone 8 are being backported onto the Windows Phone 7 platform. It's not in any way shape or form a version or variant of Windows Phone 8 though.
>> "It's not in any way shape or form a version or variant of Windows Phone 8 though."

I wonder, how would you characterize WP8?

Judging by the fact that very similar situations to this one have happened over and over again throughout history, I'm fairly sure that once Windows Phone 8 is out, people will forget very quickly that previous Lumia phones never supported WP8. They'll simply get excited about the current offerings and that's it.

People aren't very good at holding grudges when a shiny new carrot is dangled in front of their face.

Most people never upgrade the software on their phone (iPhones being the notable exception).

Windows Phone 8 won't even be on their radar till their contract expires in 18 or 24 months.

Prior to smartphones, sure, nobody updated them. I recall updating my WM6 to 6.5. Palm issued updates too. It's rarely an option for Android users though and WP7 users got the shaft.

iPhones are the exception because Apple is currently the only one who has widely supported their products long enough for a software update to even exist.

RIM owned mobile, Apple was derided when arriving late into a non-sequitur field, and Google - how did an ad-targeting search engine become a major OS competitor?

We've seen amazing churn in tech of late. If MS has been paying attention, they could pull it off. (Then again, there's Zune and Kin.)