That tendency began after Gamergate made aggregate vitriol an acceptable persuasion technique and has been accelerating since, in parallel to the predictable decline of open source contributions as the first generation of mobile-first desktop-never people that don’t understand file folder storage hierarchies. When there’s no one left who wants to contribute code, there’s no point in investing further in community-accessible ticketing systems, and the vitriol outweighs diffs by a factor of ten thousand to one or more.