[anovikov]

>have you ever worked for Oracle?

touche! No i haven't. And yes i can imagine, monopoly is a different beast.

>If you're not regularly sued by clients, are you even trying?

I actually heard it phrased in exactly same way! Optimal price/quality point for an outsourcing shop is where marginal litigation costs equals marginal profit made. Do better and you lose profit. Do worse and you pay more to lawyers.