[wink]

> One of the providers we like is Hetzner because of their affordable and reliable servers.

> In the days that followed, the crash frequency increased.

I don't find the article conclusive whether they would still call them reliable.

[cbozeman]

Hetzner's reliable... until they aren't.

Since they don't do any sort of monitoring on their bare metal servers at all, at least insofar as I can tell having been a customer of theirs for ten years, you don't know there's as problem until there's a problem, or unless you've got your own monitoring solution in place.

[wink]

Back in 2012 it regularly happened that we called them because the network was gone, because our monitoring seemed to be better. Or at least quicker than what they showed.

Back in 2006 my coworker claimed he was the person responsible for them adding a "exchange my dead HDD" menu point on the support site because he wrote one of those tickets per week.

When I got a physical server, the HDD died in the first 48h, so I've not exactly forgiven them, even if this was a tragic story over the last 18 or so years...

On the other hand, I've been recommending their cloud vps for a couple of years because unlike with their HW, I've never had problems.

[immibis]

Seems like this problem, was unforeseeable, is isolated to a particular current-generation/model of server motherboards (AX2), and doesn't usually happen. I had an AX41* previously with no such problem, so it's not all AXes, just all current-generation AXes (which is all of the AXes they give to new customers, so that's no consolation).

[aduffy]

To their credit they actually fixed the problem. Good luck getting this level of support from any of the big 3 public cloud providers.

[frenchtoast8]

For example, AWS's Mac machines frequently run into hardware failures. My current job runs a measly 5 mac1.metal hosts for internal testing, and we experience hardware failures on these machines a few times a year. Doesn't sound like a lot, but these machines are almost always completely idle, and we almost never get host failures for Linux hosts. To make matters worse, sometimes a brand new instance needs replacement before it even comes up for the first time, which is annoying because you are billed a minimum of 24 hours for these instances. People have been complaining about this for years and seemingly nothing is being done about it.

https://www.reddit.com/r/aws/comments/131v8md/beware_of_brok...

[janc_]

The main difference being that you talk with real humans who try to help you, not computer programs designed to give you an illusion…

[dumbledoren]

Right. When you see the curt, cranky and blunt responses of Hetzner engineers in the support threads, you know you are talking to an actual engineer who can fix your stuff and not some American-style 'We are sorry you are experiencing this problem!' type of support rep who cant do anything about it.