[nigelk]

Snippets at Google had one other really useful tool when you're a large company.

You could subscribe to a keyword, and pick up any snippets that mentioned it.

As someone who was running a service that could get in the way of engineers doing their job, this was a great way to get honest, grassroots info.

[joshu]

I didn't know that. Wasn't obvious from the interface. (I just emailed snippets.)