[jcgrillo]

Are people actually satisfied by that? I personally find "chatting" with an LLM grating and dissatisfying because it often makes very obvious and incongruous errors, and it can't reason. It has no logical abilities at all, really. I think you're really underestimating what a therapist actually does, and what human communication actually is. It's more than word patterns.

I could see this being useful in a "dark pattern" sense, but only if it's incredibly cheap, to increase the cost to the user of engaging with customer support. If you have to argue with the LLM for an hour before being connected to an actual person who can help you, then very few calls will make it to the support staff and you can therefore have a much smaller team. But that only works if you hate your users.