[michaelt]

In terms of explaining the passenger's behaviour, though - presumably they didn't know this, and didn't have time to research it on their phone during the crash.

Airline customer service standards are very low; I can see how a person making the decision based on just their experience with airlines would conclude it was better to grab their carry-on if it was safe to do so.

[bolognafairy]

Anyone that disregards explicit instruction by cabin crew, regarding safety, is an idiot, regardless.

I give zero shits if you think you’re going to lose your stuff. And you should give zero shits if I’m going to lose mine.

Don’t act like this is a class / means thing. It isn’t. This is just Americanism.

[ryandrake]

Everyone thinks they are the main character of the story. I should get to keep my bag because I am the protagonist, but everyone else is supposed to leave theirs, so that we can escape faster! The rules don't apply to me specifically because I am the only person in my life that matters.

[potato3732842]

People who interact with the public and work for BigCo routinely bark orders that are non-optimal for the customers individually but convenient for the company.

Customers have been trained to stop and think twice when someone tells them what to do. That's just the reality of the world we live in.

[lazide]

This isn’t an Americanism. It’s a ‘people not explicitly trained for this scenario’ ism.

If you think this is bad, I guarantee you could play out this scenario in roughly 3/4 of the world and it would be worse.

[michaelt]

> I give zero shits if you think you’re going to lose your stuff.

Yeah, last time an airline lost my bag they said pretty much the same thing.

The way I see it, there are two types of idiot:

You're an idiot if you delay the evacuation of a crashed plane. Shit's on fire, yo.

And you're an idiot if you expect an airline will make you whole. Airlines are in the business of delivering the worst customer service they can get away with - they don't even guarantee that a person who has booked a seat on a flight will have a seat on the flight.

[potato3732842]

>Airlines are in the business of delivering the worst customer service they can get away with

The DMV is pure customer service.

Airlines are "applied" customer service since they actually deliver a service there is demand for.

[tacostakohashi]

Not just an idiot, but also a criminal...