[greggsy]

> There are theoretical limits on what formal organisational systems can achieve in terms of information flow

Well put. There's just too much going on in some organisations for leadership to make meaningful decisions. Your comment reminds me of the Viable Systems model, which was a welcome gem hidden away in (the other) Michael Jackson's systems thinking slab of a textbook.

My go to means of ensuring that executive (including me) can keep their finger on the pulse is to encourage people to be open in large and informal chat platforms like Teams and Discord.