[pclark]

extracting some constructive criticism from this (and my own thoughts:

* make the intro video in flash as well as silverlight! :)

* I'm personally really against confirmation email things.

* price plans/intro as HTML/PNG/Flash as well as silverlight

I think its important to really sell your site to users without silverlight - they will absolutley install silverlight if they WANT your service.

[stormideas]

I think you're right - allow them to evaluate the service with as few hurdles as possible first and then deal with the Silverlight install issue once they have made a decision. Working on it already!