[shpoonj]

If you don't like a product, don't use it.

If you don't properly research a product, don't complain about its features.

Do some research next time.

Take responsibility for your actions instead of blaming others.

These are elementary principles.

[Tloewald]

Speaking as someone who finds RSS to be useless (having tried all kinds of ways to consume it) and knew support had been dropped from ML, I think you're being condescending. It's not like apple advertises unfeatures on its product page. I would have no problem if RSS support were hidden by default for people not obviously using it, but this is pretty stupid. apple has gone from shoving RSS down our throats (default crap in Safari, etc.) to not supporting it at all with no warning for typical users.

Doesn't affect me, but it's stupid.

[shpoonj]

Whether it is stupid, even if we're just going to assume such a thing can be viewed objectively, is beside the point.

If you think it is stupid, don't use it. If you want your money back because you bought something that you didn't properly research, why not ask for it instead of whining about it on your blog?

And, on the point of Apple not advertising 'unfeatures' (I like that term), we, as consumers, make decisions in these situations about how much we're willing to research different investments ahead of time. Likely, for most, an OS is not something to research in depth when it's only $20. But it's only $20. Downgrade if you hate it so much. Live in the past. But don't claim you feel violated... when you made the decision. She violated herself if anything.

[wkearney99]

So if you take your car in for service and a computer software upgrade is necessary and they remove a feature you use, that's OK?

Clearly Apple continues to show just they truly do not care about customers. It's Apple's way or GTFO. And along the way a legion of fanatics has been conned into accepting this abusive behavior. Here's hoping these nitwits aren't in charge of any other important decisions for anyone else.

[Tloewald]

Who said who was "violated".

When Apple switched to QuickTime Player X they left QuickTime Player 7 around for people who needed its features. Likewise iMovie. all Appl had to do was leave the old version of Mail.

[justinhj]

I expect an OS to mostly stay out of my way and let me do stuff. If an upgrade is going to damage my stuff in some way it's the most minimal of courtesy to warn me and give me options.

[cpleppert]

Mountain Lion changed the internal functioning of mail so rss would have had to be architected. Yes, I think an export option would have been nice.

[prodigal_erik]

This is interacting with one's tools as a human being. But Apple's customers are self-selected to want to avoid that responsibility.

[icebraining]

The fact that she should have done that is completely irrelevant to whether Apple should have provided a way to export her data, much like you can't just run over a pedestrian on a crosswalk just because he forgot to look both ways.

[prodigal_erik]

I agree, I'm also saying its unfair and unrealistic to criticize these consumers for being how they are.