[adamcblodgett]

A long time ago I saw Eric do a presentation at An Event Apart in Seattle on something like Designing for People in Crisis. He used his trip with his daughter Rebecca to the emergency room as the example of why it's crucial to have a section of your hospital webpage for people in crisis that is very easy to read and very easy to use in case of shock, trauma and emergency. Things like phone numbers and emergency room drop directions/maps.

I was familiar with Eric's work at the time, but the vulnerability he showed in using his own tragedy as an example of why websites should be, essentially, accessible for people in various states of trauma and crisis was incredibly moving and made the case for accessible design in a personal, powerful way.

[cyrillite]

This would be a really good read if anything like it exists somewhere. Do you have notes, more to say, a direct link to relevant work, anything?

[adamcblodgett]

My notes are long gone, but it looks like Eric took some here: https://meyerweb.com/eric/thoughts/2016/01/25/designing-for-...

And it appears that this is the talk itself: https://www.youtube.com/watch?v=qyZq6v3vZqo

[canucker2016]

It's amazing how dated the talk seems even though it's only 10 years old.

The talk references an insurance website that requires a Java applet for uploading a file. Last time I neede

It also praises Hipmunk for its ease of use. SAP bought hipmunk and shutdown the website in 2020. see https://www.concur.com/en-us/concur-hipmunk-faq

update: reddit had a couple of suggestions for alternatives - https://www.reddit.com/r/Flights/comments/13uqmba/website_wi...

Not sure if there's a comparable or better flight-booking site these days.

The CHOP (Children's Hospital of Philadelphia) website looks more modern/cleaned up.

The Design For Real Life book is available to read for free on the web - see https://dfrlbook.com/