[wainstead]

> Banks are a good example. I don't think they are losing much money with their software experience. > Corporate websites (also mentioned in the article) is another thing that just doesn't matter that much.

The opening point is that these sites are stupid slow. And I agree with the author: there is no reason this far into the 21st century a bank's web page should take several seconds to load. It should load in under a second or two.