[saagarjha]

Paying users can be incredibly entitled, sometimes even more than people who don’t pay you a dime. The problem is the moment you accept a cent people expect you to do work for them, regardless of whether the money is actually “worth” how much effort needs to go into a feature. The open source projects I’ve worked on get donations but sometimes people will put up like $10 for their pet feature which takes a week to write. Like, thanks for your contribution, but this actually doesn’t affect my priorities at all.

[mrtksn]

You refund them and it’s solved. You don’t have that option with free users.

[kobebrookskC3]

why not? just tell them "if you don't like it, you can get a refund" (aka fuck off)

[account42]

Excactly, refunds are so much easier when you don't need to worry about transaction fees.