[karaterobot]

Good for them for at least understanding at that point. The typical response is to say "I get that, I really do—can you move this one to the front of the line for me?" and then maybe a vague threat like "I can talk to your manager if it would help".

[duxup]

I always invited them to talk to my manager if they wished. "If you can get my manager to tell me to do the thing, I'll happily do it."

I got along great with the sales guys. They could understand that kind of thing.

[hobs]

That is because they know they have the most influence and can get to #1 most of the time :)

[CRConrad]

> they have the most influence and can get to #1 most of the time

Not when all the other P1 tickets are from other sales guys.

But at least now they're all fighting with each other, via your manager, so they're out of your hair.