[jsmcallister]

Good post. One thing I like to do is take a bit of my time each week and sit down with a person who has never used my product. In fact, ideally they've never even heard of it. Shut off the programming-mindset and just watch an average person do their thing with your product. Some amazing insight there.

[brettcvz]

Neat idea - we were looking at doing http://www.usertesting.com/ for helping out with this