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by mjr00 491 days ago
> Or actual tech support that's had its entire entry system stripped and replaced by an AI-guided walkthrough of predefined steps customers are required to take before they talk to a human.

How much tech support was still in the US though? Outside of small onshore teams, frontline tech support for the major players was already all in India/SEA. You could replace those people with AI, yes, but it wouldn't reflect in US unemployment stats.
2 comments
Spooky23 491 days ago
More than you might think. There are many scenarios where US nationals are the only ones that can touch data.

They are replacing second tier people with people overseas who interact with chatbots and a limited number of staff in the US. So one dude can access customer data, but he’s servicing a dozen agents.

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bobthepanda 491 days ago
there are also internal IT teams at any corporation handling a decent amount of electronics for internal use. it's possible those are now getting thinned out with AI for the super mundane things like "my phone won't connect to the wi-fi."
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