[sbmthakur]

I wonder how we will train Customer Support to tackle issues faced by LLMs. LLMs can already do basic Customer Support. But stuff like understanding bugs and deciding if they should escalate things to engineers feels like a hard thing for an LLM.

[ceejayoz]

> deciding if they should escalate things to engineers feels like a hard thing for an LLM

Especially since most attempts will have a "under no circumstances should you voluntarily involve a human" in the prompt.