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by srockets 487 days ago
Not that famous, as they used to (maybe still do? I don’t follow) force customers into an NDA in order to warranty fixes.
2 comments

Early on (Model S being new) they used to do a lot of "hypercare" as some corps call it, short of white glove service, to keep customers happy and essentially advertising their brand.

I suspect a lot of reputation from then helped them paper over naysayers when they abandoned it with expansion

Whoa if still true, that's insanity. All of the ways this company is ran make DOGE a scary proposal... Considering we are essentially both the Tesla customer and the car, if DOGE is Tesla...