| > Never ever do a return with Chinese sellers, they will use it against you and you will lose your chance to dispute the transaction. Well - that’s not my experience! Case 1
Packages lost, no track’n’trace one vendor sent order once more for no charge, another om gave a 50% discount Case 2
Product defect, returned it and later received the refund (matching their t&c) Case 3 (different, but shows customer service is working as expected)
Wrong item received
Full refund received In all cases I initiated a dialog, not just posted a bed review (‘keeping the leverage’) So maybe SOME Chinese shops misbehave, but for sure US and EU shops are similar… AliExpress is the shop in question… Just don’t think all are the same !!! |