[gcanyon]

It would be good if the home page clarified what "send it" offers without having to go through the process to find out. e.g. do/can you print/mail a physical letter? Do you offer (non-legal) advice on the best path forward? etc. etc. I have so many questions.

[arashvakil]

Right now, "send it" means you download the letter and handle delivery yourself—email, snail mail, carrier pigeon, whatever works. No, we don’t physically mail it (yet). No, we don’t offer legal advice. I do think we could send referrals to lawyers for the really nasty stuff that require legal expertise - but I just hope this tool can help someone avoid that and the expense.

[gcanyon]

I specifically said "non-legal" -- to be clear, I didn't mean (il)legal advice: I know you can't do that. But (I am not a lawyer, this is not legal advice) it seems like you could track/present success metrics of various kinds.