[throwup238]

I think economic incentives are going to get in the way of that, as is tradition. Amazon’s dev teams in charge of the retail web interface might want to make it easier to sell you more products regardless of interface but there’s always a competing VP with more influence that wants to juice their KPIs by stuffing more advertising down the user’s throat, so they drive top down decisions that impede agents.

It’s almost inevitable since everyone wants more growth and advertising is almost always seen as free money left on the table by decision makers.

[javasquip]

I agree! That said, they won't turn down the money through affiliate systems and resellers either.

The economic incentives, the brand control needs, etc. are important dynamics and I don't think it's all in their court alone. It's a combination of where the market goes (the platforms and systems they prefer) and the capabilities unlocked by those platforms.

With that, this evolution will follow the propagation of agent usage. So we will see a lot more initial adoption of AX principles and patterns from developer tools because the software industry has be the most infiltrated by the rise of agentic workflows. As that expands, the nature of markets and meeting user needs will drive adoption of AX.

[ori_b]

Yes, but competing with that -- imagine how much easier it would be to phish an agent into buying a product on the user's behalf.

[plagiarist]

That's my reaction to the GP's comment. Shop owners will not optimize for agent ease of use. They will optimize for convincing agents to make a purchase. This will play out like SEO, with everyone other than the bad actors losing out.

[javasquip]

There are a few layers to this worth considering.

- In this world the information delivered to agents should align with content delivered visibly to the human web. This is essentially how the bulk of SEO overloading is detected. There needs to be a way to validate this and establish trust - completely solvable. These techniques penalize these schemes from the outset. (this is probably not the best forum to go too deep into that)

- We're assuming agents have full buying decisions here. I do not believe we will see that as common place for a long time. Even if we did, the same systems for PCA compliance are in play and the interfaces pushed by both payment gateways and shopping carts protect against duplicate purchase attempts. Those attempting to abuse this fall more into the malicious actor camp.

- phishing and malicious actors are going to do what they have always done. There are some very important security, access control, and compliance measures we should put in place for the most sensitive of actions - as we always have where most existing ones still apply. The agent experience and the ecosystem in general will have to evolve to have verifiable trust patterns. So that when a human delegates to an agent to do something, the human can have confidence and ways to validate interactions.

I'll be the first to admit that I don't have all of the answers here but with agents becoming the new entry point or delegation tool for the next generation of digital users, these are questions we have to answer and solve for. It starts by focusing the industry around the domain of this problem, that is AX. How to do it effectively and what needs to evolve to achieve it... that's where the work is.