[jvanenk]

I actually have some experience with GoogCustSvc now.

I bought a Nexus 7. It has touch-screen problems. They provided a way to contact them here (http://support.google.com/nexus/bin/request.py?contact_type=...).

I talked to the rep (after waiting about 30 minutes). They were helpful, direct, competent, and provided a way for me to contact the person I talked to via e-mail after the call was ended.

They organized a replacement device and even worked through the fact that I'd purchased the tablet from my brother-in-law.

If their future customer service offerings are the same as what I experienced last night, I have no concerns.

[jrabone]

Me too - exact same issue, and the same experience; apart from the hold time the support people I spoke with were polite and helpful, and the second person resolved the problem with my original RMA request over the phone. Turned out I gave the first person the wrong serial number (there are two with very similar acronyms, marked SSN & CSSN). They got a replacement device to my desk within 24 hours once they had the correct number.

[brianjolney]

For me they charged the wrong card for my Nexus 7, and I wrote them to see about fixing that.

Exactly 10 days later I received an email about american express cards being declined, and that I should now be good to go.

Google is great, just not when it comes to human beings helping you.