[Simon_O_Rourke]

I work in a company where they try NPS both with customers and staff. Both of these NPS results were available in very fine grained (anonymous) reports... That is until quite recently.

Previously we had access to all the freeform comments, such as "as a customer we need feature X", or "as a staff member we want to see more transparency around Y".

Today, after a few particularly turblent quarters including layoffs, all we get to see are summarized versions of the staff NPS.

Vanity project indeed.