[Stratoscope]

You got it! The other thing is to be open to any kind of friendly interaction.

Just yesterday I was at the Redwood City TJ's and a guy asked me where to find soy milk. I wasn't as familiar with the layout of that store, but an actual crew member was standing near us, and I said "I'm not sure, but I think this gentleman can help you."

After he got his soy milk we ran into each other again, and he said "I'm sorry, I was sure you worked here. The shirt!"

I told him, "No apology needed! It happens all the time. And sometimes it's a nice young lady who asks me where to find something."