| I had a friend that also lost the domain name for their small business when Godaddy sold it from under them. The process was: * They missed the expiration warning (their fault) * On the date of expiry, Godaddy immediately "sold" the domain name to a subsidiary called Afternic * Once there, it was auctioned off to a company that forwards traffic to an Indonesian gambling site No amount of phone calls, emails or any customer support could get their domain back. They suggested the domain could be re-claimed by going through a Godaddy broker, but the cost was extortionate and even though they were willing to pay, it still didn't go through (I don't have those details). A customer-friendly approach to a domain expiry with no email response would be to deactivate the DNS records for a week before taking further action. Any active domains would notice the mistake pretty quickly and remedy it. The immediate on-sale of the domain is a pure cash-grab with no care given to customers. Someone has described a similar experience here: https://drawne.com/godaddy-afternic-scam/ In this case, the solution is to always make sure your DNS contact email address is operating, but these people were not IT professionals and their configuration mistake cost them a huge part of their business. |