[weinzierl]

I disagree. For one thing I think you misinterpret the legal situation. This is Germany, the provider is on the hook. Secondly, you do not have insight into the communication and I won't share it but I assure you their conduct was unprofessional.

[arghwhat]

The provider may be on the hook of legal consequences from authorities *if" their customer is a business offering services in Germany.

Nothing that would involve you as a third-party individual.