[account42]

> DHL B2C shipments to the EU are generally held in customs until the duty is paid

That used to be the case here in Germany until recently when they started paying the duty for you and then demand it at pickup along with a "small" markup (up to 1000% when the duty was low) for a service you never asked for.

[yladiz]

I agree, if the information is available electronically they should just automatically process it with no fee (I assume this is how it’s handled most of the time anyway). At least you can opt out of the process, but then you’re responsible for filling out all the forms, which suck since ATLAS is not a nice system to work with. Maybe in the future they’ll get rid of this admin fee.