Everybody I know is happy with what Hetzner provides, even at production level. OTOH, "arguably better" DigitalOcean sent me a "Your physical host died, so we restarted it. If it persists, we'll migrate" e-mail, which just shows the reality of the hardware.
On your question, while I do not have services on Hetzner yet, I manage a lot of servers, so I know dynamics of a datacenter and what it entails to keep one up.
You're linking this everywhere, but it has absolutely zero relevance.
Your beef is not with Hetzner, but whoever decided to run the service. Unless the customer violates local legislation or the hosting providers ToS, the appropriate action is to leave the service running, be it AWS, GCP or Hetzner.
I would quite frankly have been very disappointed with them if they had done anything in response to you request.
There is no beef, just evidence that they do to run their service as professionally as other more established providers, which was the original argument and premise of the discussion.
Hetzner is German company and subject to German law. The website they were hosting did not have the (in Germany) mandatory legal notice (Impressum) or any contact details. This shifts the responsibility to the provider (Providerhaftung). Ignoring legal requirements is hardly professional.
Also I would like to note that I did neither request them to give me their customer's details nor to shut down the site. All I wanted was them to work with their customer to have the offending image removed.
Also I am convinced the porn image was not malice but an accident. The scraper replaced all profile images with ones they probably scraped from a forum. I was just unlucky to get a very indecent one.
Had Hetzner collaborated I'm pretty sure this could have been resolved in no time.
Single machines die (and can't be started again for a few minutes to hours) every few months, but that's acceptable for me, and we also similar things happen at AWS.
I do. I just rent 2 computers from Hetzner. One is main another is failover. If main dies failover kicks in while main is restored on another computer. Still way way cheaper than AWS which I would not touch with wooden pole unless required by client.
Everybody I know is happy with what Hetzner provides, even at production level. OTOH, "arguably better" DigitalOcean sent me a "Your physical host died, so we restarted it. If it persists, we'll migrate" e-mail, which just shows the reality of the hardware.
On your question, while I do not have services on Hetzner yet, I manage a lot of servers, so I know dynamics of a datacenter and what it entails to keep one up.