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by startupmum
5071 days ago
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The functionality is handy, but it is down to the execution of each app developer to decide if this goes the annoying hosting-provider-chat-with-our-advisor thing, or genuine customer/prospect management. There's definitely a gap in the market in real time customer conversations on mobile, which is counter-intuitive of everything being more immediate on the mobile. Integrating with a click-to-call VOIP feature would be neat. Even if it is just a Skype implementation. |
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Agreed. We realized this when we users would chat with us live via our site(s), and solving their problem right away would bring them real pleasure. There's currently no way to do this on mobile (outside of a phone call), and we're working on a click-to-call solution like you've mentioned.
The bigger barrier is that a lot of mobile developers are afraid of opening the floodgates - time spent talking to users, is not time spent writing code. We believe that ultimately though, as more folks sell stuff through apps, and start thinking of users as "customers" providing live support this way (similar to how a lot of ecommerce sites on the web have live & phone support) will become more mainstream.