[lalaithion]

It's not "extending" anything, that's the original definition of emotional labor. It's been extended to refer to around-the-house maintenance

> What's the alternative? A customer service job where you can be rude?

There is a lot of room between "faked niceness" and "rudeness". Nothing bad would happen if employees were allowed to behave neutrally towards customers.

[SoftTalker]

"Neutrally friendly" is what I would call ideal. Not disinterested, but not over the top fake either. Just pleasant and to the point.