[majormajor]

I think as these things get more integrated into customer service workflows - especially for things like insurance claims - there's gonna start being a lot more buyer's remorse on everyone's part.

We've tried for decades to turn people into reliable robots, now many companies are running to replace people robots with (maybe less reliable?) robot-robots. What could go wrong? What are the escalation paths going to be? Who's going to be watching them?