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by dontseethefnord 506 days ago
Just like with Facebook/Instagram, if your account gets taken over and then banned because the hackers used it for spam/scams, there’s no way to get your account back. There’s an “appeal” button where a robot instantly denies your appeal without any opportunity to provide evidence. It’s not a joke.

Once you’re locked out, you’re fucked. Meta doesn’t give a shit about its users, that’s the only way this business model can work.

Now for me, I try to use Meta products as little as possible. But my partner gets a significant amount of business leads from Instagram, it’s quite lucrative for her, so she took quite a hit when she lost that account and had to start over.

2 comments

> with Facebook/Instagram, if your account gets taken over and then banned because the hackers used it for spam/scams

Happened to one of my relatives recently. Their (at least 10 years old) Facebook account has been linked by some hacker (I don't know how) with some unknown Instagram account, which then misbehaved, and the FB account was suspended as a result. A message says that the decision can be appealed from the unknown Instagram account to which we never had access and is not anymore linked. Reddit is full of people that had the exact same issue. Drives me crazy the fact that there's absolutely no way to talk to any human to solve this.

> Meta doesn’t give a shit about its users, that’s the only way this business model can work

Heh. Not really. Meta poured tens of billions in the last few years in their VR effort, with almost no results to show. With that money, they could have literally given a few minutes of human customer support to each and every of their users.