[bruce511]

My only connection to Amazon support has been for AWS.

Perhaps though this should be an example of good customer service where talking to a human is easy, and not lumped in with the likes of Google where its impossible.

Perhaps your experience with the online shop is different, but frankly they're in my "good" column, not my "bad" column.

[tclancy]

This is not like for like: AWS assigns reps because the dollar amounts are significant compared to your monthly cell phone bill or a purchase at Amazon. It's not surprising that buying a car gets you better customer service than renting one.

[cauefcr]

AWS was, indeed, very easy to reach when i did an oopsie and spent over my desired limit.