[brookst]

Some of the best troubleshooters I’ve ever met were comparatively uneducated factory workers in Mexico who just assumed they were diagnosing for diagnosing and fixing everything from forklifts to PBX systems.

The culture of that factory was amazing.

[duxup]

A former truck driver was one of the best troubleshooters I ever met. We also had a guy who worked on as a carpenter, a lady who was a former bank teller.

Also very loyal / hard workers.

In every job I’ve had since then their resumes would have been tossed in the bin by HR, but they were hired in the late 90s when companies were desperate for warm bodies.

[xeromal]

Redneck problem solving. I saw it growing up in Georgia too. People with 6th grade educations just knowing intuitively how to accomplish things without actually knowing the science behind it.