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by 827a 502 days ago
If my heater goes out, while its below freezing outside, and a salesman offering to fix it shows up at my door two hours later, whether or not its sleezy/ethically wrong is entirely dependent on how much they're charging for their services. I understand the angle that it could be interpreted as exploiting someone in a tough spot, but that's a no-more-valid interpretation than helping someone out of a dire, potentially life-threatening situation; it just comes down to how much they're charging.

The angle that they're finding clients by ambulance chasing public 911 records is interesting, but ethically neutral.

3 comments

Servpro doesn't fix heaters, they mitigate fire damage. They came expecting to fix fire damage, not a heater.
How do you feel about roofers knocking on your door claiming your roof needs to be replaced? That’s a fairly common scenario and one where even legitimate roofers who aren’t lying do it. But most people I know hate it.
he wasn't offering to repair the HVAC.