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Because hard drives have a limited lifespan. If you buy the drive expecting it to last 5 years, and it's already been used for 1 year, that means you aren't getting what you paid for. Furthermore, for the customer, "the food might cost more than the freezer." Meaning, the work of changing the drive, restoring from backup, ect, ect, might cost more than the drive. Thus, it's "worth it" to expect a new drive. "The food might cost more than the freezer." IE, a few years ago I bought a chest freezer for $150, and put $500 worth of food in the freezer. If the freezer died prematurely, I'm out more than the value of the freezer due to lost food. It doesn't matter if the manufacturer will ship me a new freezer for free. Edit 2: I have a NAS in my basement, with drives paired in RAID. If a drive dies under warranty, will it be replaced with an identical drive? If the replacement is "equal or better," I'll have to pay to replace the other drive, because RAID drives should be identical. Likewise, replacing the drive is "time" to me: The time to contact the company, the time to open up the NAS, the time to wait for the new drive to be restored, the time to replace the other drive... |