[rayval]

In theory, the more people use the product, the more OpenAI knows what they are asking about and what they do after the first result, the better it can align its model to deliver better results.

A similar dynamic occurred in the early days of search engines.

[visarga]

I call it the experience flywheel. Humans come with problems, AI asistant generates some ideas, human tries them out and comes back to iterate. The model gets feedback on prior ideas. So you could say AI tested an idea in the real world, using a human. This happens many times over for 300M users at OpenAI. They put a trillion tokens into human brains, and as many into their logs. The influence is bidirectional. People adapt to the model, and the model adapts to us.. But that is in theory.

In practice I never heard OpenAI mention how they use chat logs for improving the model. They are either afraid to say, for privacy reasons, or want to keep it secret for technical advantage. But just think about the billions of sessions per month. A large number of them contain extensive problem solving. So the LLMs can collect experience, and use it to improve problem solving. This makes them into a flywheel of human experience.