[sim7c00]

commendable that you wanna go this way honestly. i see a lot of companies just push bullshit back onto users in the face of this type of intermittent client side issue. repeating same dumb questions until you give up.

as some other commenter said, automating har files might not be ideal as it could collect much too much info, and browsers will make this very difficult to automate.

perhaps you cam add client side logging and automate gathering that or ask users for that rather than a har file. like if xyz happens again please send us log from location yzw. not sure if that is possible but it would atleast unburden users from runing devtools on an intermittent issue. if it happens only to few users you can add it optionally to their clientside like a debug/trace mode. if it happens widespread id say add it for all users.

good luck and happy to see ur not giving up just yet :D these issues can be quite frustrating to get good data on. keep at it and ull find it eventually.

it might also be possible to automate a client at your own side and run it until it hits the issue. no guarantee it will actually hit it though. you can run it from office, home, and try to have many colleagues / people run it in different (maybe personal) setups.

[sim7c00]

for tje record ive been on zoom calls with companies and an issue would happen, not caputuring any debug data as we werent really looking into it. in the face of a recorded video of the issue they would still say, update browser, or send har file, and pretend like the issue never happened. recordings 'got lost' and issues never fixed. :') needless to say said vendors were booted out in favor of vendors with support who never give up and dont lie to their customers :p

[mcny]

I've been on the other side of this with internal customers, being pressured to "close" tickets more quickly when I haven't even been able to diagnose the issue properly.