[Terr_]

That makes it sound like too much of the responsibility is on drivers.

The history of pizza-delivery itself provides a sharp contrast: Domino's Pizza had a "30 minutes or less" guarantee during the 1980s and grew enormously from it, until a 1993 lawsuit over the accidents/deaths forced them to stop.

That systemic issue didn't come from delivery drivers, it was a top-down policy from the employer.