[schmookeeg]

Heh, I seem to have stumbled into /r/UnethicalLifeProTips

...not disagreeing with the approach. :) I swear something like half of my problems in life can be boiled down to poor/absent communication. If you're going to LARP as a grown-up company, as Docker seems to be, then you need to do the work and respond to the emails. Even from the freebie customers.

[dangus]

I will say though, I get it, non-paying customers aren’t customers.

But if that’s the case that they offer a free tier/open source project tier without support they shouldn’t offer a service that isn’t 100% self-service.