[gjtorikian]

My startup, Yetto (http://www.yetto.app) is building a better way for support professionals to do their job. (Shameless plug but we always gotta hustle.)

We, too, are weighed down by how much space AI-focused companies are taking.

[hansonkd]

TBH looking at helpdesk software in 2025, I would expect new ones to be built AI first. It would be hard for me to consider one without at least some sort of LLMs helping with triage or at classifications of tickets, etc.

[gk1]

See https://www.fixify.com/, although they are too modest about mentioning the AI they're using under the hood.

[gjtorikian]

I never said we didn’t have AI :) Just that the vast majority of apps out there push AI agents, when a human will do just fine. We should be making the harder problems easier, not the easy problems faster.

We support parsing your entire help docs into a DAG, so support professionals can have easy access to the most relevant existing docs to answer an end user’s problem. We also provide summarization of incoming tickets so that support teams can understand quickly what the problem is.

I’ve toyed with doing sentiment analysis, but our experience with customers in the support space is that they want the AI to give them information and then get out of the way.