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by thatjoeoverthr 515 days ago
Yes. Chat is absolutely bad, because it is opaque. It perfectly reproduces what used to be called "hunt the verb" in gaming, for the same reason. The simple truth is you're interacting with a piece of software, with features and subroutines. GUIs are great at surfacing features, affordances, changing with context. A chat interface invites you to guess.

LLMs, if used at all, aren't aware enough to even know what the software can do, and many actual chat UIs are worse than that!

My "favourite" design pattern for chat UIs is to invite you type, freely, whatever you like, then immediately enter a wizard "flow" like it's 1991 and entirely discard everything you typed. Pure hostility.