[Polizeiposaune]

Based on recommendations here a couple years ago I built a Prusa Mk3 from a kit (right before the mk4 came out). Building it took a while but I think was a worthwhile investment of my time and I think of it as a system I can understand rather than as a black box.

I had a little bit of trouble with it maybe six months ago (repeatedly tripped offline during prints from a thermal issue) but Prusa's online support talked me through recalibrating it and it's been trouble-free since then.

[zanderwohl]

One thing to be said for Prusa is that their support is actually knowledgeable and experienced. You're not going to get a tier 1 support person who has never touched a printer and is just reading from a script.

[Polizeiposaune]

Yep, my one support chat with Prusa was probably the best tech support experience I've had in at least a decade -- possibly longer.